🛍️ Product Questions
What types of clothing do you offer?
We specialize in versatile women’s fashion designed for modern living. Our collections include:
- Bestsellers – Our most popular items loved by our community
- Mix, Match & Catch – Curated pieces that work together to create multiple outfits
- Style Boost & Bargain Blast – Trend-forward pieces at unbeatable value
What is your sizing like?
Our clothing is designed for real women with real lives. We offer inclusive sizing with detailed measurement charts for each product to help you find your perfect fit. From the sophisticated ONYX1 JUMPER to the bold BABY1 CROPPED SS, each piece is crafted to empower your individual style.
How do I care for my Planetnusa clothing?
Care instructions vary by item, but we prioritize quality materials that maintain their shape and color. Specific care instructions are included with each garment and on product pages.
🚚 Shipping & Delivery
Where do you ship?
We ship globally to empower fashion journeys worldwide! However, we currently cannot deliver to some remote areas in Asia and other regions due to logistical constraints. If you’re unsure about your location, please contact us at [email protected].
How long does shipping take?
Standard Shipping (DHL/FedEx): $12.95 flat rate • 10-15 business days after dispatch
Free Shipping (EMS): Orders over $50 • 15-25 business days after dispatch
Please note: All orders take 1-2 business days to process before shipping.Free Shipping (EMS): Orders over $50 • 15-25 business days after dispatch
Can I track my order?
Absolutely! Once your order is processed and dispatched, you’ll receive a tracking link via email to monitor your package’s journey directly to your doorstep.
Why are there different carriers for different shipping methods?
We partner with trusted carriers to balance speed, reliability, and cost-effectiveness. DHL and FedEx offer faster delivery for our Standard option, while EMS provides economical service for our Free Shipping option – giving you flexibility to choose what works best for your timeline and budget.
💳 Payments & Accounts
What payment methods do you accept?
We accept all major payment methods to make your shopping experience seamless:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes! We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe with us.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a more personalized shopping experience.
📦 Returns & Exchanges
What is your return policy?
We want you to love every piece! We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I initiate a return?
Please contact our support team at [email protected] within 15 days of receiving your order. We’ll guide you through the simple return process and provide a return authorization.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days. The timing of the refund appearing in your account depends on your payment provider.
❓ General Questions
What makes Planetnusa Store different?
We’re more than just a clothing store – we’re your fashion partner. We combine smart curation with affordable shipping to empower your style journey. Our Mix, Match & Catch collections are specifically designed to help you create multiple outfits from versatile pieces, while our global shipping ensures fashion accessibility worldwide.
How can I contact customer service?
Our dedicated team is here to help! Reach us at [email protected] for any questions about delivery, products, or your shopping experience. We typically respond within 24 hours.
Where is Planetnusa Store located?
We’re based in Raleigh, North Carolina, but serve fashion-forward women globally:
2049 Dola Mine Road, Raleigh, US 27603
2049 Dola Mine Road, Raleigh, US 27603
Still have questions? We’re here to help make your fashion journey smooth and confident. Email us at [email protected] and we’ll assist you promptly!