Our Commitment to Your Satisfaction

At Planetnusa Store, we believe that confidence in your purchase is as important as expressing your unique style. Our Returns & Exchanges Policy is designed to ensure your complete satisfaction with every fashion find from our Bestsellers, Mix, Match & Catch, and Women’s collections.

Policy Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, with original tags attached, and in original packaging.

Return & Exchange Process

1 Initiate Your Request

Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

2 Wait for Authorization

Our team will review your request and email you a Return Authorization Number and shipping instructions within 2 business days.

3 Package Your Items

Include the original packing slip and ensure items are in original condition with tags attached. For exchanges, please specify your preferred size or alternative item.

4 Ship Your Return

Send your package to our returns center:

Planetnusa Store Returns
2049 Dola Mine Road
Raleigh, NC 27603
United States

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Body:

Dear Planetnusa Store Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Date Received: [Date You Received Order]

Item(s) to Return/Exchange:

  • Product Name: [Item Name from Bestsellers/Mix, Match & Catch/Women’s Collection]
  • Size: [Size]
  • Color: [Color]
  • Quantity: [Quantity]

Reason for Return/Exchange: [Please describe the reason]

For Exchanges: Preferred replacement item/size: [Details]

Contact Information:

  • Full Name: [Your Full Name]
  • Email: [Your Email Address]
  • Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,
[Your Name]

Refund Information

Processing Time

Once we receive your returned items, please allow:

  • 2-3 business days for inspection and processing
  • 5-10 business days for the refund to appear in your original payment method

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card account
  • PayPal: Refunded to your PayPal account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost for your replacement item.

Non-Returnable Items

To maintain quality and hygiene standards, the following items cannot be returned or exchanged:

  • Items without original tags or labels
  • Items showing signs of wear, washing, or alteration
  • Personalized or custom-made items
  • Items purchased during final sale or clearance events (clearly marked at time of purchase)
  • Underwear and intimate apparel for hygiene reasons

Important: All items from our Bestsellers, Mix, Match & Catch, and Women’s collections must be returned in their original condition with tags attached to be eligible for refund or exchange.

International Returns

As we serve customers worldwide (excluding some Asian and remote areas), international returns follow the same policy with these additional considerations:

  • Customers are responsible for international return shipping costs
  • Customs duties and taxes for returned items are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions?

Our customer service team is here to help you with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 24-48 hours during business days
Address: Planetnusa Store, 2049 Dola Mine Road, Raleigh, NC 27603, United States

Thank you for choosing Planetnusa Store. We’re committed to ensuring your style journey is as seamless as our return process!