Term and Conditions

Thank you for choosing Planetnusa Store. We are committed to providing you with fashion-forward clothing selections, including our best-selling collections, mix-and-match series, and women-exclusive collections. Before using our website and purchasing our products, please read the following terms and conditions carefully. By accessing our website or making a purchase, you agree to comply with these terms.

1. User Obligations and Responsibilities

1.1 Account Registration and Use

When you create an account on our website, you agree to:

• Provide accurate, complete, and up-to-date information
• Maintain and promptly update your account information
• Keep your account and password confidential and restrict others from using your account
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

1.2 Acceptable Use

You agree not to use our website in any unlawful or prohibited manner, including but not limited to:

• Infringing on others’ intellectual property rights
• Uploading or transmitting malware or viruses
• Attempting to gain unauthorized access
• Interfering with the normal operation of the website
• Collecting personal information from other users

2. Product and Service Description

2.1 Product Information

We strive to ensure that the product information displayed on the website is accurate, including descriptions, prices, and availability. However, we cannot guarantee that all information is completely error-free. If we discover an error, we reserve the right to correct it and cancel orders when necessary.

2.2 Product Availability

All orders are subject to stock availability. If a product is out of stock, we will notify you as soon as possible and offer a refund or alternative solution.

2.3 Product Customization

Please note that personalized or customized products are generally not eligible for returns unless there is a manufacturing defect.

3. Order and Payment Terms

3.1 Order Process

When you place an order:

• You are making an offer to purchase the product from us
• We will process your order within 1–2 business days
• The order confirmation email does not constitute acceptance of your order; it only confirms that we have received it
• A contract is formed when we send the shipping confirmation email

3.2 Pricing and Payment

All prices are displayed in USD and include applicable taxes. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment will be charged to your account upon order confirmation.

3.3 Shipping Policy

We serve global customers except for certain parts of Asia and remote regions:

• Standard Shipping: $12.95, shipped via DHL or FedEx, delivered within 10–15 business days after dispatch
• Free Shipping: Free on orders over $50, shipped via EMS, delivered within 15–25 business days after dispatch

Shipping times are estimates and may vary depending on destination and customs processing. Shipping times may be longer during peak seasons.

4. Return and Refund Policy

4.1 Return Eligibility

We accept returns and exchanges within 15 days of receiving the goods, provided that:

• The item has not been worn or washed and includes the original tags
• The item is in its original packaging
• The item is in resellable condition

4.2 Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return:

• Items without original tags or labels
• Items showing signs of wear, washing, or alteration
• Personalized or customized items
• Final sale or clearance items (clearly marked at purchase)
• Underwear and intimate apparel (for hygiene reasons)

4.3 Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] within 15 days of receiving your order
2. Our team will review your request within 2 business days and provide a return authorization number and shipping instructions
3. Pack the item with the original packing slip, ensuring it is in its original condition with tags
4. Send the package to our return center:
   Planetnusa Store Returns
   2049 Dola Mine Road
   Raleigh, NC 27603
   United States

4.4 Refund Processing

Once we receive the returned item:

• Inspection and processing take 2–3 business days
• Refunds will appear on your original payment method within 5–10 business days
• Original shipping fees are non-refundable
• For exchanges, we cover the shipping fee for the replacement item

5. Intellectual Property

Planetnusa Store and all related content, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the property of us or our content providers and are protected by international copyright laws.

You may not use our trademarks, service marks, trade names, or any similar marks likely to cause confusion without our express written permission.

6. Limitation of Liability

6.1 Indirect Damages

In no event shall Planetnusa Store, its directors, officers, employees, affiliates, agents, suppliers, or licensors be liable for any indirect, special, punitive, incidental, or consequential damages, including but not limited to loss of profits, data loss, or other intangible losses, whether based on contract, tort, or other theories, even if advised of the possibility of such damages.

6.2 Total Liability

In any event, Planetnusa Store’s total liability for any claim arising out of or related to this agreement shall not exceed the purchase price you paid for the product giving rise to the claim.

6.3 Governing Law

These terms and conditions and any separate agreements between you and us shall be governed by and interpreted in accordance with the laws of the State of North Carolina, USA, without regard to its conflict of law provisions.

7. Privacy Policy

Your privacy is important to us. Our privacy policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to our handling of your data as described in the privacy policy.

8. Modifications to Terms

We reserve the right to update or modify these terms and conditions at any time. Any changes will take effect immediately upon being posted on the website. Your continued use of our website after such changes indicates your acceptance of the revised terms.

9. Contact Information